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Big pandas and the ugly battle to manage the San Francisco Zoo


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Molting peacocks squawked within the distance and a Pacific breeze whispered by the eucalyptus as flamingo keeper Liz Gibbons tidied her station on the San Francisco Zoo.

It had been an unusually chilly summer season in a metropolis well-known for them. Marooned on “a panoramic piece of land” on the peninsula’s far western edge, steps from the lethal surf at Ocean Seaside, the timeworn seaside menagerie had endured weeks of grey gloom.

However late that July afternoon, the solar broke by the clouds. Then phrase started to unfold.

“Everyone was like, ‘Oh my God, did you hear?’” the keeper recalled. “It’s the information we’ve been ready for.”

A sign at the Highway 1 entrance of the San Francisco Zoo.

An indication on the Freeway 1 entrance of the San Francisco Zoo.

(Paul Kuroda / For The Occasions)

For greater than a yr, the keepers, gardeners, prepare drivers and workplace workers of Teamsters Native 856 had been preventing to unseat their boss, longtime San Francisco Zoo Chief Government Tanya Peterson.

They weren’t alone.

A rising refrain of animal activists, authorities watchdogs and civic leaders had known as for Peterson to step down. In Could, the San Francisco Zoological Society, the park’s nonprofit operator, break up down the center in a failed try and take away her.

From late final spring by early this summer season, there was a vote of no confidence by the union, a blistering exposé within the San Francisco Chronicle, a damning report by the Animal Management and Welfare Fee, a looming audit by the San Francisco Board of Supervisors and a hail-Mary intercession by Mayor Daniel Lurie.

Even the consul common of China had privately sought Peterson’s ouster.

“He was like, ‘You could have points — repair them,’” mentioned Supervisor Myrna Melgar, whose district contains the zoo.

An analogous battle lately despatched fur flying in Los Angeles, the place the town and its former nonprofit zoo associate have locked horns over management of a $50-million endowment. At stake in San Francisco’s energy wrestle is a pair of cuddly new vacationer magnets: two big pandas from China, hailed as a coup for the tarnished Golden Metropolis when then-Mayor London Breed inked the deal to convey them final yr.

Solely two different American zoos have pandas: San Diego and the Smithsonian in Washington, D.C. In San Francisco, the place almost 1 / 4 of residents determine as Chinese language, the joys was palpable. Metropolis Corridor hoped the panda status would burn off any lingering haze of a doom loop.

“We’re getting our home so as,” Lurie mentioned. “We already are a world-class metropolis. When the pandas arrive in San Francisco, that’s simply going to be yet one more draw.”

A giant panda plays at Chongqing Zoo

An enormous panda performs at Chongqing Zoo in Chongqing, China, on Could 10, 2025.

(Costfoto / NurPhoto through Getty Photographs)

Others noticed the black-and-white bears as a rebuke to Trumpian isolationism.

“The very best response to the displeasure of Washington is to be superior and profitable,” Melgar mentioned. “The pandas are part of our success and part of our price system.”

For Peterson, who led the zoo since 2008, bringing a pair of the world’s most sought-after animals to San Francisco was a dream come true. The political urgency and multimillion-dollar price ticket appeared to guarantee her continued management.

“The identical day that the [Zoological Society] board was meant to vote her out, she let everybody know she was assembly with the Chinese language Consulate,” mentioned activist journalist Justin Barker of SF Zoo Watch. Peterson “basically tells the Board of Supervisors, ‘If you happen to transfer ahead with this audit, you won’t get pandas.’”

So how did the ace up her leopard-print sleeve convey her down?

Peterson didn’t reply to requests for remark. In an emailed assertion, zoo spokesperson Sam Singer mentioned she “served with distinction and devotion.”

File image of San Francisco Zoo director Tanya Peterson.

San Francisco Zoo director Tanya Peterson plans to depart from the zoo on Aug. 1.

(Paul Chinn / The San Francisco Chronicle)

In her personal message to workers this month, Peterson likened her deliberate departure on Aug. 1 to the demise of the zoo’s beloved silverback gorilla, writing that “some animals could depart this earth, however they by no means depart our souls.”

“It has been an honor to serve you, our animals, and the loyal constituents of this wonderful group,” she mentioned.

For staff, her exit introduced elation.

“I haven’t seen this degree of positivity and pleasure ever,” mentioned Stephanie Carpenter, a reptile and amphibian keeper.

Former carnivore curator Travis Shields name-checked the notorious giant cat wrangler from the Netflix sequence “Tiger King” when requested what the subsequent zoo chief ought to convey compared with Peterson.

“I don’t assume [keepers] care who comes subsequent,” he mentioned. “It may possibly’t be any worse except Joe Unique is available in — and he’s nonetheless in jail.”

Attendees watch a Western Lowland Gorilla at the San Francisco Zoo.

Attendees watch a Western Lowland Gorilla on the San Francisco Zoo.

(Paul Kuroda / For The Occasions)

However the lengthy battle has clawed open outdated wounds. Many in and across the zoo described the bitter panda energy wrestle because the worst disaster the establishment has confronted for the reason that deadly tiger assault that vaunted Peterson to her present place and almost shut down the zoo.

“They’re holding their breath,” mentioned one former supervisor, who requested to not be named for concern of retaliation. “It’s an analogous feeling to after the tiger received out — what’s going to occur to all the things?”

For Peterson’s usurpers, the $25-million query is now: What’s going to occur to the pandas?

“It may possibly’t be any worse except Joe Unique is available in — and he’s nonetheless in jail.”

— former San Francisco Zoo carnivore curator Travis Shields

The rise of Tanya Peterson is inextricably linked to the autumn of Tatiana the tiger, the primary and solely animal to flee and kill a customer at an Assn. of Zoos and Aquariums-accredited facility.

San Francisco acquired the 2½ -year-old, 242-pound Siberian from the Denver Zoo in 2005 as a mate for its 14-year outdated male Tony. They lived within the tiger grotto and have been fed on the Artwork Deco-style Lion Home, constructed for the unique Fleishhacker Zoo by the Works Progress Administration.

The park’s authentic Melancholy-era buildings are iconic, rising grey and craggy from the muted panorama just like the Monterey cypress by the ever-present fog.

A lion and tiger emerge into their open enclosure at the San Francisco Zoo.

A lion and tiger emerge into their open enclosure on the San Francisco Zoo.

(Paul Kuroda / For The Occasions)

“The zoo is correct on the water, it’s proper subsequent to the seashore and all of the buildings are every day battered by the fog and the wind and the sand and the salt,” Melgar mentioned.

A lot of the century-old web site is in disrepair.

“The infrastructure actually left so much to be desired,” mentioned Manuel Mollinedo, who took over as the manager director of the San Francisco Zoo in 2004 after a profitable turnaround on the Los Angeles Zoo.

Twenty years earlier than Tatiana arrived, the tiger grotto was briefly repurposed to deal with two big pandas, Yun-Yun and Ying-Xin, who handed by through the 1984 Los Angeles Olympics earlier than visiting once more in 1985.

These publicity excursions preceded a droop in attendance by the mid-Nineteen Nineties. In 1993, the nonprofit San Francisco Zoological Society took over operations, whereas the town retained possession of the property.

Many zoos are run on an analogous nonprofit mannequin, together with the Bronx Zoo and the San Diego Zoo, Assn. of Zoos and Aquariums President Dan Ashe mentioned. Others, such because the Los Angeles Zoo, are run by cities or for revenue.

By the mid-aughts, efforts to attract in additional blue-collar guests had begun to bear fruit, and tax information present greater than 1,000,000 individuals have been coming annually.

“The zoo had actually turned a nook,” Mollinedo mentioned. “Our attendance was the best it had ever been for the reason that pandas have been introduced in 20 years earlier than.”

Then, throughout a public feeding within the Lion Home in December 2006, Tatiana reached below the bars and grabbed keeper Lori Komejan by the arm.

The tiger mauled her as she tried to pull her into the cage, resulting in everlasting injury, in response to a lawsuit later settled with the town.

Jan. 2008 photo of Mary Ryan, a San Francisco Zoo employee, arranging a makeshift memorial to Tatiana the tiger.

Mary Ryan, a San Francisco Zoo worker, arranges a makeshift memorial to Tatiana the tiger in January 2008.

(Noah Berger / Related Press)

However that wasn’t the tip of it. One yr after that incident, on Christmas Day 2007 — Tatiana escaped, mauling two males and killing a youngster.

The town and the zoo finally reached monetary settlements with the injured males and the household of 17-year-old Carlos Eduardo Sousa Jr. A federal investigation discovered panda-era modifications most likely paved the way in which for Tatiana’s escape.

“It was actually tough for everyone,” mentioned Gibbons, the flamingo keeper, who grew up within the Outer Sundown neighborhood and climbed the ranks by the zoo’s youth volunteer program. “I bear in mind the town wanting to shut it as a zoo and have it’s a sanctuary.”

As a substitute, the board pushed Mollinedo out and put in Peterson, a fellow board member and an lawyer at Hewlett-Packard, whose then-husband had simply run the finance committee for then-Mayor Gavin Newsom’s reelection marketing campaign.

“She mentioned all the suitable issues — that she wished to listen to from workers, that her door was at all times open,” longtime zoo gardener Marc Villa mentioned. “In the meanwhile, it was type of a breath of recent air.”

Echoing different critics, Mollinedo mentioned Peterson “knew nothing about animals.” However she made up for it with philanthropic prowess.

“She’s a superb fundraiser, I’ll give her that,” mentioned San Francisco Recreation and Park Commissioner Larry Mazzola Jr., who heads the zoo advisory committee.

A mandrill at the San Francisco Zoo.

A mandrill on the San Francisco Zoo.

(Paul Kuroda / For The Occasions)

As interim CEO, Peterson swapped her company wardrobe for ostrich-feathered sheaths, tiger-striped hatbands, snakeskin-patterned coats and cheetah-spotted sneakers.

Her early tenure was already marked by fixed pressure between what animal specialists felt wanted fixing and what donors wished accomplished. Outrage over half-finished security measures led the Teamsters to their first no-confidence vote in 2014.

“All of this has been degenerating for a very long time,” Melgar mentioned. “We have now not had labor peace at that establishment for years.”

By 2024, the zoo’s annual attendance had slipped to 700,000 — 15% under the nadir after the tiger assault, and roughly two-thirds of the yearly guests to the Oakland Zoo throughout the bay.

The pandas have been supposed to repair all these issues. As a substitute, they fomented a coup.

The pandas could have a view of the ocean!”

— San Francisco Supervisor Myrna Melgar

When Breed introduced the panda deal late final April, zookeepers have been shocked.

“Not one of the senior managers knew something about it,” Villa mentioned. “Everyone’s scrambled: How can we make this work? The place are we going to place them? It was simply, ‘Hey, we’re getting pandas!’”

It was per week after the union’s second vote of no confidence in opposition to Peterson. To many, the transfer felt emblematic of her management flaws.

“If we do have a imaginative and prescient for this zoo apart from pandas, it’s not been communicated very properly,” Villa mentioned.

Pandas are wildly fashionable with the general public. However they’re a thornier prospect for zoos, specialists warn.

Two visitors at at the grizzly bear enclosure at The San Francisco Zoo.

Two guests at on the grizzly bear enclosure at The San Francisco Zoo.

(Paul Kuroda / For The Occasions)

The bears can’t be stored close to lions or different giant carnivores. They want a particular weight loss plan, skilled keepers and state-of-the-art new enclosures. For San Francisco, the associated fee has been estimated at $25 million.

Elevating that cash will fall to the interim CEO, which San Francisco has not but named. The seek for a everlasting substitute will pit San Francisco in opposition to two of the state’s premier animal points of interest, the Monterey Bay Aquarium and the San Diego Zoo.

Regardless of the promise of higher oversight and the opportunity of extra funding from the town, many animal activists and former zoo workers stay staunchly against the panda mission.

Some present keepers additionally expressed issues.

“Friends are at all times asking, ‘The place are the tigers? The place are the monkeys? The place are all these animals that was once right here?’ We have to handle the animals we’ve proper now,” mentioned Carpenter, the reptile keeper.

However Metropolis Corridor stays staunchly pro-panda. So does the Chinese language Consulate, the Teamsters and the Board of Supervisors, which simply final month threatened to withhold $4 million from the Zoological Society over its failure to provide audit paperwork.

“Persons are proud that we’re doing this, and need us to drag it off,” Melgar mentioned. “The pandas could have a view of the ocean!”

The Chinese language guests have been initially slated to reach on the finish of this yr. Then, this spring, they have been assured by subsequent April, simply after the Tremendous Bowl. That date has been pushed once more, to the tip of 2026.

“We don’t know the place we’re going,” Villa mentioned. “Every thing runs on rumors and hypothesis.”

For now, the Teamsters are maintaining their ears perked, ready for excellent news to swirl in with the fog.