Maruti Suzuki India Restricted, on Wednesday, mentioned that the corporate has serviced greater than 24.5 lakh autos in a single month, the best ever in its historical past in Might. This entails paid service, free service in addition to operating repairs.
Based on the automaker, 170 autos had been serviced and delivered per minute, and three autos had been serviced and delivered per second.
At current, Maruti Suzuki has greater than 5,400 service networks throughout the nation. In FY25, the corporate bought report 22.34 lakh autos.
“Good high quality after-sales service is important to keep up car well being, resulting in a pleasant automobile possession expertise and strengthen buyer retention. Even earlier than we began mass gross sales of autos in India, our focus was on constructing a sturdy service community, a basis that continues to assist us as we develop our enterprise additional. Going ahead, we purpose to develop our service touchpoints to eight,000 by FY 2030-31 and introduce revolutionary codecs to cater to the necessities of numerous buyer wants,” says Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Restricted.
Notably, because the automaker is gearing as much as launch its first EV, e-Vitara, in September this yr, Maruti Suzuki is seeking to actively develop its aftersales community for EV. “It will assist in our EV launch as properly. We’re making ready 1,500 EV enabled service workshops protecting over 1,000 cities with specifically educated manpower and particular tools to increase all EV associated assist to our clients,” notes Takeuchi.
To boost service operations, Maruti Suzuki has applied AI-driven chatbots and voice bots.
