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Relating to enterprise {hardware}, reliability and repairability have at all times been in pressure. In 2025, Macs are dearer to restore (and harder) than ever earlier than, due to tighter integration, solid-state elements, and the regular transfer to customized silicon. In my expertise, these repairs are occurring far much less usually, so it begs the query: Is that an issue?
About Apple @ Work: Bradley Chambers managed an enterprise IT community from 2009 to 2021. By his expertise deploying and managing firewalls, switches, a cell gadget administration system, enterprise grade Wi-Fi, 1000s of Macs, and 1000s of iPads, Bradley will spotlight methods by which Apple IT managers deploy Apple units, construct networks to help them, prepare customers, tales from the trenches of IT administration, and methods Apple might enhance its merchandise for IT departments.
The top of simply repairable Macs
Fifteen years in the past, it was regular to crack open a MacBook, swap out a spinning exhausting drive, and double the RAM with out blinking. Battery replacements have been quick, and logic boards weren’t soldered in like they’re now. If one thing broke, it was pretty straightforward to repair. If a tough drive failed, you changed it with a $80 swap from Amazon. For those who wanted extra reminiscence, you got it and popped it in, solely needing to take away the underside of the case.
These days are over.
A 2025 Mac is just not constructed for screwdriver entry. Repairs can virtually at all times exceed the associated fee, the place it is smart to work on it. A logic board alternative can price as a lot as a brand-new laptop computer. From a pure restore standpoint, the numbers not often work out to rebuy.
Reliability has by no means been increased
I’ve managed Macs within the office for practically 20 years. I liked the times of straightforward {hardware} upgrades of a tough drive or swapping a prime case, however I don’t miss them. I’d not return. The {hardware} has matured to a spot the place, for probably the most half, it simply works 12 months after 12 months so long as you don’t drop it or spill one thing on it. That’s the largest challenge now. {Hardware} failure is uncommon. Bodily injury is the primary explanation for service tickets.
As we moved from spinning platter drives to SSDs and flash storage mixed with Apple Silicon, the variety of issues I’ve seen has dropped considerably. These machines run cooler, have fewer transferring components, and trigger fewer complications.
It’s all tradeoffs
I absolutely help the right-to-repair motion, however that doesn’t imply we must always overlook progress on reliability. The Mac has moved into the identical class because the iPhone and iPad. The {hardware} is rock stable. Failure charges are rounding errors except the gadget suffers bodily or liquid injury. Sure, Macs are tougher to repair, however the actuality is that they not often want fixing. One factor I’d love by no means to swap/restore once more is a trackpad.
In a remote-first work world, IT can’t ask the consumer to crack open the case or drop it off on the workplace if a Mac goes down. The one actual resolution is to drop ship a alternative and work out the restore later. That is the place reliability issues greater than ever.
When Macs keep working, customers keep working. When a tool breaks, it usually results in misplaced time and logistical complications. Even the Genius Bar repairs are usually not what they was. More often than not, a Mac is shipped to the Apple restore depot somewhat than being mounted on-site, which provides days to the method, even for fundamental points.
Wrap up
For those who skimmed, no downside. The TL;DR is that Macs have by no means been tougher or dearer to restore, however that’s a workable resolution as a result of reliability has by no means been increased. Even when the Mac was as repairable because it was in 2010, the world operates otherwise right this moment. IT wants dependable Macs, and staff typically aren’t at all times close to an workplace for {hardware} repairs.
Apple @ Work is completely delivered to you by Mosyle, the one Apple Unified Platform. Mosyle is the one resolution that integrates in a single professional-grade platform all of the options essential to seamlessly and robotically deploy, handle & shield Apple units at work. Over 45,000 organizations belief Mosyle to make hundreds of thousands of Apple units work-ready with no effort and at an inexpensive price. Request your EXTENDED TRIAL right this moment and perceive why Mosyle is all the things it’s good to work with Apple.
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