Southwest Airways left behind two blind ladies, Camille Tate and Sherri Brun, at New Orleans Airport, inflicting a five-hour delay of their journey, although initially the airline denied the allegation and insisted that they weren’t left behind. The airline mentioned the flight that the ladies booked was delayed for 5 hours and most of the different passengers have been accommodated on a distinct flight however the two ladies discovered about it once they boarded their delayed airplane and realized that they have been the one two passengers on the airplane. They have been informed that they have been solely two passengers on the Orlando-bound flight as a result of others had left. “I used to be offended and annoyed,” Camille Tate mentioned.Southwest denied that Brun and Tate have been forgotten on the gate. The airline mentioned the flight the ladies have been scheduled for was delayed virtually 5 hours and that most of the different passengers “have been accommodated on one other MCO-bound flight that left slightly earlier from a close-by gate.”“These two clients weren’t re-booked on that flight, so their assigned gate by no means modified,” Southwest mentioned. “Our information present that they flew to MCO on the airplane that had been parked at their authentic gate.”The ladies complained that they weren’t informed concerning the rebooking and so they couldn’t see any data due to their disabilities. The 2 pals mentioned they took their distinctive flight story to the media to lift consciousness about one thing that might occur to different equally located passengers except the airline implements adjustments.Southwest then issued a public apology and supplied Brun and Tate every a $100 voucher and mentioned they weren’t eligible for a full refuns as they accomplished their initially scheduled flight. “We apologize for the inconvenience,” the assertion continued. “Southwest is all the time searching for methods to enhance our clients’ journey experiences, and we’re energetic within the airline business in sharing greatest practices about the best way to greatest accommodate passengers with disabilities.”
