Carol Parks, the chief of Los Angeles’ Emergency Administration Division, sat earlier than a funds committee final 12 months and painted a dire image.
Though tasked with responding to crises within the nation’s most disaster-prone area, her division had acquired only a tiny fraction of town’s funds and was getting by with a workers of roughly 30.
There was no staffer devoted full-time to catastrophe restoration, which meant that if an earthquake or main wildfire struck, town must scramble.
However the Metropolis Council and Mayor Karen Bass balked at devoting extra money to the division.
Seven months later, flames tore by Pacific Palisades and close by communities, destroying greater than 6,000 buildings and displacing tens of 1000’s.
Now, the Emergency Administration Division is in control of coordinating the monumental process of restoration — however with a funds smaller than what town’s Police Division makes use of in roughly two days.
To complement the bare-bones emergency administration crew, Bass turned to an Illinois-based catastrophe restoration agency, Hagerty Consulting, inking a yearlong contract for as much as $10 million. She additionally introduced a former EMD normal supervisor, Jim Featherstone, again from retirement to function the de facto restoration chief.
Greater than 4 months after the hearth, Palisades residents and a few of their elected officers are more and more pissed off, asking: Who’s in cost? What have they been doing? How is Hagerty spending its time? And what’s the plan to revive the Palisades?
L.A. brings on Hagerty
As flames chewed by the Palisades on Jan. 7, EMD assigned a mid-level staffer to tackle the restoration. Quickly, Featherstone — a former firefighter who as soon as served as interim LAFD chief — arrived on the emergency operations middle.
In public, Bass touted civic chief Steve Soboroff as town’s restoration czar, with a controversy over his wage taking middle stage for a interval.
Los Angeles Mayor Karen Bass, left, and her catastrophe restoration czar Steve Soboroff, proper, at Palisades Recreation Heart in January.
(Brian van der Brug/Los Angeles Occasions)
In follow, Featherstone — a self-described “operator” and “tactical individual” — assumed the restoration director function, serving to to choreograph a large, multiagency response.
Zach Seidl, a spokesperson for Bass, disputed that characterization and mentioned the 2 males had totally different roles. Featherstone’s “function is basically inner to the Metropolis,” whereas Soboroff, whose time period ended final month, “labored externally with the neighborhood together with different engagement groups throughout the Mayor’s Workplace,” Seidl mentioned in an electronic mail.
Whereas town code places EMD in control of coordinating catastrophe restoration, it operates with fewer sources than related departments in different giant California cities. A 2022 audit discovered that L.A. spent $1.56 per resident on emergency administration — far lower than Lengthy Seaside at $2.26 and San Francisco at $7.59.
With such a small crew for a 469-square-mile metropolis, EMD has struggled to workers its emergency operations middle in crises, put together for occasions just like the 2028 Olympics and assist residents get better from smaller-scale calamities like constructing fires, storms and mudslides.
Parks advised the Metropolis Council in a 2024 memo that her division “lacks the expertise and devoted workers to supervise long-term restoration tasks.” After latest emergencies, EMD dealt with restoration duties “on an advert hoc foundation,” yielding “delays, postponements and doable denial of catastrophe aid funds,” she wrote.
To spice up EMD, Bass in early February tapped Hagerty after listening to proposals from companies together with AECOM and IEM. Her causes for selecting Hagerty have been unclear, though the agency had already signed a wildfire restoration contract with L.A. County’s emergency administration workplace and had lengthy labored with the state Workplace of Emergency Companies.
It’s commonplace for a state or native authorities to retain a restoration advisor after a catastrophe, even when it has a restoration arm of its personal. Hagerty has routinely been employed to assist with hurricane restoration, together with managing billions of {dollars} in funding after Superstorm Sandy in New York in 2012.
As a result of Bass employed Hagerty below her emergency authority, town has additionally solicited bids for a longer-term restoration contract value $30 million over three years, with Hagerty among the many firms vying for it.
Initially, Hagerty spent “a major quantity” of time compensating for the dearth of a metropolis restoration crew, mentioned Featherstone, who supervises Hagerty’s work, at a funds listening to final month.
In contrast, L.A. County had a devoted restoration operation that consultants might plug into — and the muscle reminiscence from latest disasters just like the Woolsey hearth.
“The construction needed to be constructed out,” Featherstone advised council members on the funds listening to. “Of us have been pulled out of their common day-to-day features … to begin to construct out a restoration functionality.”
Los Angeles Mayor Karen Bass speaks with Pacific Palisades residents at a particles removing city corridor on Jan. 26 in Santa Monica.
(Gina Ferazzi/Los Angeles Occasions)
That construction is a sequence of tactical groups centered on points together with infrastructure, economics, well being and housing. Below every umbrella are a number of working teams composed of a number of metropolis departments working with federal and regional businesses.
Below the infrastructure crew, for instance, is a particles removing group, a utilities crew and a bunch for hazards equivalent to mudslides, in keeping with a recording of a restoration assembly reviewed by The Occasions. The housing crew, in the meantime, brings collectively the Division of Constructing and Security and town Planning Division to streamline the allowing course of.
Particles removing was one of many first orders of enterprise — in order that group was among the many first to be organized and has been the “busiest,” as one EMD staffer mentioned in a recording of an inner March assembly.
The U.S. Military Corps of Engineers has the first accountability for clearing particles from tons, with most anticipated to be performed by Memorial Day and the remainder largely as a consequence of be completed this summer season. The town, with Hagerty, helped clarify the particles removing course of to residents, together with the choice to decide in to the Military Corps cleanup or do it on their very own.
With Hagerty’s steering, the Emergency Administration Division additionally created a dashboard exhibiting the progress of particles removing, with real-time maps monitoring the standing of every lot.
Tracey Phillips, a Hagerty govt, advised Metropolis Council members in March that her agency was organizing these tactical groups and holding weekly conferences in order that “we are able to develop a short-term and mid-term operational framework.”
“This is step one to that: [determining] who the gamers are, getting them within the room, getting them educated up and growing that operational cadence,” Phillips defined. “It’s already occurring — it’s simply not being reported and it’s not sort of coalesced but.”
As of mid-March, Hagerty had about 22 staff engaged on Palisades hearth restoration, billing town at hourly charges starting from $80 to almost $400 per worker.
Metropolis Councilmember Monica Rodriguez is amongst those that say that among the cash used for Hagerty would have been higher spent bolstering the Emergency Administration Division’s rank and file — as Parks had requested final 12 months.
“I don’t perceive their goal. I don’t want one other contractor,” Rodriguez mentioned in an interview. “What my metropolis workers wants is workers to do the work.”
Requested whether or not funding for Hagerty can be higher spent on EMD, Seidl, the spokesperson for Bass, mentioned a lot of the agency’s work is reimbursable by the federal authorities, some extent that Featherstone made at a March funds listening to. Featherstone additionally urged that Hagerty’s steering might yield extra funding in the long term due to the agency’s experience with the Federal Emergency Administration Company.
Hagerty and Featherstone declined interview requests from The Occasions. Joseph Riser, a spokesperson for EMD, offered written responses to questions.
EMD was “very happy” with Hagerty for constructing out restoration groups “the place they didn’t beforehand exist,” Riser mentioned, noting that the agency has improved coordination and offered “high-level briefings” to Metropolis Corridor and division normal managers, amongst different duties.
Seidl emphasised that the mayor has taken steps to protect EMD’s funds, “even in troublesome funds occasions like this 12 months.” He additionally touted steps town has taken to hasten the restoration, like a one-stop allowing and rebuilding middle, measures to permit for the re-issuance of permits for houses constructed lately, and restoring water and energy in two months in comparison with the 18 months it took in Paradise after the 2018 Camp hearth.
“Regardless of one of many worst pure disasters in latest historical past, L.A.’s restoration effort is on monitor to be the quickest in trendy California historical past,” Seidl mentioned.
Palisades residents strike again
Some Palisades residents say that Hagerty and EMD — and in the end, Bass and her crew — have performed a poor job of speaking what their plan goes ahead.
Citing the cornucopia of presidency businesses concerned within the rebuild, Metropolis Councilmember Traci Park, whose district consists of the Palisades, mentioned, “Generally it appears like there are such a lot of individuals in cost that nobody is in cost.”
Maryam Zar, who runs the Palisades Restoration Coalition, mentioned that at occasions, “we really feel like we’re doing this ourselves.”
Pacific Palisades residents attend a city corridor on the L.A. Hearth Well being Examine that includes main scientists on post-fire well being within the yard of a personal residence on Tuesday in Los Angeles. The research is a 10-year effort to review the exposures to harmful substances and consequent well being results.
(Gina Ferazzi/Los Angeles Occasions)
Zar and her group have been among the many most vocal advocates for a logistics plan governing how 1000’s of houses can be rebuilt in a neighborhood with slim streets and already-snarled visitors.
The group has circulated concepts that embody a concrete plant within the Palisades, short-term housing for building crews and one-way roads to ease congestion.
Zar mentioned that Hagerty has “proven as much as neighborhood conferences, they usually have been so unable to ship any sort of info.”
In an interview, Park mentioned that “for weeks and weeks now,” she additionally has been asking Hagerty and metropolis departments for “a logistics and operations plan” for transferring individuals, automobiles and supplies out and in of the Palisades.
Park has visited Lahaina, Hawaii, which was devastated by a wildfire in 2023, and studied different communities rebuilding from fires. She mentioned these areas had consultants who have been “very, very engaged” with communities in figuring out priorities and fixing issues. She needs town and Hagerty to push ahead on a longer-term restoration plan that establishes standards for fire-safe rebuilding and a timeline for restoring parks, faculties, libraries and companies.
“I do know that these issues can take important time to develop. However that is Los Angeles, and that is the Pacific Palisades, and we aren’t ready round,” she mentioned, including that she and her constituents have been “transferring at warp pace.”
Riser, the EMD spokesperson, mentioned that visitors and logistics weren’t dealt with in a “single, static, formal plan,” however that issues have been being addressed in coordination with metropolis and state businesses. He additionally mentioned EMD has introduced in visitors specialists to “construction this work extra successfully.”
“Restoration is dynamic and complicated and adjustments every day as particles is cleared, infrastructure is repaired, and reentry phases evolve,” Riser mentioned.
Frustration with Hagerty boiled over at an April 10 assembly of the Palisades neighborhood council, the place Hagerty consultant Harrison Newton touted restoration as “an opportunity to develop into extra resilient to the subsequent catastrophe.”
Residents might barely comprise their fury, criticizing Newton for an summary presentation that appeared divorced from their actual wants round rebuilding, allowing and visitors management.
“It feels extraordinarily generic,” mentioned Lee Ann Daly, who then turned her ire towards Metropolis Corridor. “It is advisable know that we now have a belief situation with the people who find themselves paying you. … Now we have a belief situation, and it’s enormous.”
Palisades resident Kimberly Bloom, whose dwelling burned within the hearth, pressed Newton to supply a “concrete instance” of Hagerty’s work in a previous catastrophe “that isn’t simply one other layer of paperwork, as a result of that’s what it appears like in the intervening time.”
Newton referred residents to Hagerty’s web site and spoke of how his agency gives “augmentation help,” prompting residents to interrupt and criticize his use of jargon.
After some forwards and backwards, Newton emphasised that he and his crew have been attempting to speed up town’s response to the problems raised by residents. Hagerty, he mentioned, was “bringing extra individuals to bear in order that they’re much less thinly stretched, and also you’re reaching work quicker.”
What lies forward
To this point, greater than 1,500 parcels within the Palisades have acquired a remaining sign-off from L.A. County that they’re cleared of particles, paving the best way to start rebuilding.
As of this week, 54 building permits for 40 addresses have been issued within the Palisades, mentioned Seidl, who famous that lots of of allow functions at the moment are below evaluation.
The burden will more and more shift onto metropolis businesses just like the Division of Constructing and Security to serve 1000’s of householders and companies searching for plan checks, permits, inspections and certificates of occupancy.
The logistics of complete neighborhoods endeavor simultaneous building tasks on hillside streets, with only some main arteries out and in, will take a look at the restoration framework that EMD and Hagerty have been working to erect.
Within the coming weeks, Bass is anticipated to call a brand new chief restoration officer, and her crew is “at the moment interviewing … certified candidates,” Seidl mentioned. Featherstone, who was initially employed on a 120-day appointment, is now serving as an assistant normal supervisor at EMD, and Parks, the EMD chief, has requested for funding within the coming fiscal 12 months’s funds to maintain him.
Hagerty could possibly be changed by a distinct agency if it loses the aggressive bidding course of for the multi-year restoration contract. One of many many “deliverables” for that contract is growing a long-term restoration plan.
That kind of overarching plan governing the rebuilding — and direct communication in regards to the plan — is what residents and native officers say they’ve been pleading for.
“Now we have extra particles clearing to do, however we’re additionally breaking floor on new buildings,” mentioned Councilmember Park. “If we don’t get these plans below management and in place, that is going to show into ‘The Starvation Video games’ in a short time.”
